Privacy Policy

Vetix Animal Care (“Vetix”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and products.

1. Personal Information We Collect

We may collect and process the following personal information:

• Full name and surname
• Contact details (phone number, email address)
• Delivery and billing addresses
• Payment-related information (processed securely via third-party providers)
• Information related to your orders and purchases
• Any information you provide when contacting us

2. How We Collect Information

We collect personal information when you place an order, contact us via email, phone, or website forms, request services, or interact with our website.

3. Purpose of Processing Personal Information

Your personal information is used to process and fulfil orders, arrange delivery or collection, communicate with you, provide customer support, improve our services, and comply with legal requirements.

4. Sharing of Personal Information

We do not sell or rent personal information. Personal information will only be shared with third-party service providers (like couriers and payment processors) where necessary to fulfil orders or support business operations. All such parties are required to handle your information securely and in compliance with POPIA.

5. Storage and Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Your information is stored only for as long as necessary to fulfil its purpose or comply with legal obligations.

6. Your Rights Under POPIA

In terms of POPIA, you have the right to access your personal information, request correction or deletion, object to processing, or withdraw consent. To exercise these rights, please contact us.

7. Cookies and Website Usage

Our website may use cookies to improve user experience, analyse website traffic, and enhance functionality. You can choose to disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites, such as Payfast. Vetix is not responsible for the privacy practices or content of those websites.

9. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@vetix.co.za
Phone: +27 447 3907